CAMDUCK Hidden Camera Frequently Asked Questions (Q&A) - All-around Usage Guide

After purchasing a hidden camera, many users may encounter questions about network connection, storage, privacy and security. In order to help you better use CAMDUCK products, we have organized 10 high-frequency problems and solutions, covering network connection, storage, data security and other core functions, so that you can easily master the use of equipment skills!

I. Network Connection Problems 

1. What should I do if the network distribution fails?
Network pairing failure is usually caused by the following reasons, please check them one by one: 
✅ Check Wi-Fi password: Make sure you enter the correct password (case sensitive).
✅ Confirm the Wi-Fi band: CAMDUCK only supports 2.4GHz Wi-Fi (after successful network pairing, the phone can switch back to 5GHz or mobile data).
✅ Reduce the distance between devices: keep your cell phone, camera and router within 2 meters as much as possible.
✅ Change stable network: avoid using public Wi-Fi or networks with weak signals.
✅ Check cellular network: make sure your phone is connected (some models will not switch automatically).

2. Distribution network timeout?
If the pairing network is stuck, the following problems may be present: 
🔌 CAM power off → Re-plug and start.
📶 No network on the router → Reboot the router, wait 2 minutes and then restart the CAM. 
🔑 Wi-Fi name/password changed → Re-patching is required.
⚡ Environment recovered after power failure → CAM starts faster than the router. it is recommended to reboot the CAM.

3. Can't enter the network countdown?
📱 APP does not enable “Local Network” permission → Go to phone settings to authorize.

4. No Wi-Fi Networks Showing?
📍 Grant "Location" permissions to CAMDUCK app

5. APP does not pop up the Bluetooth mating network?
📶 Confirm the device version: only the Bluetooth version of CAM supports this function.
🔵 Enable Bluetooth permission: allow APP to use Bluetooth in phone settings.
🌐 Check the network status: if the CAM is networked, Bluetooth mating is not required.

II Storage and Recording Problems 

6. How to use CAM without network? 
CAMDUCK supports 3 working modes to adapt to different scenarios: 
1️⃣ Offline Recording: automatically stored in SD card, need to be viewed via computer.
2️⃣ Direct CAM Wi-Fi: Mobile phone connects to the camera hotspot (up to 30 meters away in open environment).
3️⃣ Remote Networking: Connect to the Internet for global real-time viewing (Wi-Fi required).

7. Do I have to install SD card?
📁 No SD card → Live view only, can't store video.
💾 An official SD card is recommended:

128GB card can store approx. 10~40 days of video (dynamically adjusted according to the picture).

8. Is there a cloud storage function?
☁️ To protect privacy, CAMDUCK does not open cloud storage, all data is only stored in the local SD card.

 III Privacy and Security Issues 

9. Is the recorded video secure?
🔐 Double protection:

Video transmission encryption to prevent interception.

Disable cloud storage to avoid third-party leakage.

10. How to prevent others from viewing the surveillance footage?
🛡️ Third parties need to meet the following conditions to access:

Install CAMDUCK APP.

Know the account password of the Wi-Fi connected to CAM.
👉 As long as you don't actively share the information, others can't intrude.

✨ Conclusion 
CAMDUCK is dedicated to providing a safe, stable and easy-to-use smart surveillance experience. If you still have questions, please feel free to contact us through the official customer service, we will be happy to serve you!