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First, how can we determine what mode the Hidden Spy camera is in?

Method 1: 

Power on the product. After 2 minutes,check your phone’s Wi-Fi search list.

• If you see the CAMDUCK-****** signal, the camera is in offline mode.

• If you don’t see the CAMDUCK-****** signal, it’s in online mode.

 Method 2: 

Power on the product.

• If the blue indicator light blinks continuously and then turns off, the camera is in offline mode.
• If the blue indicator light blinks and then stays on before turning off, the camera is in online mode.

 In Offline Mode, Can’t Find "CAMDUCK-*" Signal?

1. The product may not have been powered on for 2 minutes.Please wait and check for the "CAMDUCK-******" Wi-Fi signal after 2 minutes.
2. If the signal is still not visible after 2 minutes, manually refresh the Wi-Fi list (some phones do not refresh automatically).
3. The phone might be too far from the camera. It’s recommended to keep the phone and CAM within 2 meters of each other.
4. Reset the CAM to factory settings, wait 2 minutes, and then check the phone’s Wi-Fi list again.
5. The CAM might already be connected to the internet (once it connects, it will stop broadcasting the “CAMDUCK-******” Wi-Fi signal).
6. If none of the above steps resolve the issue, please contact us.

 If Connecting to "CAMDUCK-*" Prompts Wrong Password?

• The product may not have been powered on for 2 minutes. Please wait 2 minutes before trying to connect to the "CAMDUCK-******" Wi-Fi signal.

During Network Configuration, Prompt Indicates Connection Failed?

You may see one of these two messages:

• Connection Failed
• Connect is off

1. The selected Wi-Fi signal may be unstable (this can happen with public Wi-Fi).
2. The Wi-Fi password may have been entered incorrectly.
3. The distance between the phone, CAM, and Wi-Fi should be kept within 2 meters during configuration (there should be no obstructions).
4. Ensure the phone is connected to the internet (some phones do not switch networks automatically).
5. Reset the CAM to factory settings, exit the app, and try again after a few minutes.
6. If the issue persists, try moving to a different location with a better network.
7. Connection issues are usually due to network problems.

If none of the above solutions work, please contact our professional support team.

 Connected to "CAMDUCK-****" Wi-Fi but Cannot Add Camera to the App?

1. Turn off the CAM, exit the app on your phone, wait a few minutes, and then turn the CAM back on and try again.
2. Try using a different phone.

Connected to the Internet, but Device Shows Offline?

You may see one of these two messages:

• Camera not online?
• Connect Timeout?

1. Check if the CAM is powered on.
2. Verify if the router's name or password has changed.
3. Ensure the router is functioning properly.
4. Check if your phone is connected to the internet.
5. Power off the device and restart it (the CAM may power on quickly while the router takes longer, which can lead to connection issues).
6. If the issue persists, restore the device to factory settings and reconfigure the network.

Feel free to ask if you need more assistance!