FAQ
The network distribution failure is usually caused by the following reasons. Please check one by one according to the following methods:
1. The wrong WIFI password was entered when CAM was distributing network;
2. CAM network, connected 5G WIFI signal; When configuring the network, connect the phone to the 2.4G WIFI signal, CAM only supports the 2.4G WiFi of the router. After the successful distribution of the network, the phone is not limited by WIFI signal, and can be connected to 5.8G WiFi signal or use mobile data.
3. When CAM is distributed, the distance between mobile phone, CAM and WIFI is too far. Please keep it within 2 meters.
4. When CAM is deployed, the selected WIFI signal is unstable (such as the number of WIFI connections at home is limited, public WIFI and other situations will exist without Internet access). Please change to a stable WIFI network and try again.
5. The phone is not connected to the Internet (some phones do not actively switch networks).
1. The CAM is powered down. SOLUTION: Reconnect the CAM to the power supply.
2. The router to which the CAM is connected has no network. SOLUTION: Reboot the router, and after the router boots for 2 minutes, reboot the CAM.
3. The router to which the CAM is connected changes name or password. Solution: If the router changes name or password, you need to rewire the CAM.
4. The cell phone is not connected to the Internet (some cell phones do not actively switch networks). Solution: Connect the cell phone to the Internet.
5. The environment in which the CAM is used is powered off and then powered on again. As the CAM startup time is fast, but the router starts up slowly, resulting in the CAM not being able to find the WIFI signal from the router after powering on, so it can't connect to the Internet. Solution: Reboot the CAM.
Please confirm first whether the CAM you intend to purchase has a recording function. Different products have different functions. For specifics, please contact our customer service via email at
service@camduck.net.
APP has not enabled “local network” privilege, please enable APP “local network” privilege.
1. Please make sure that you have purchased the Bluetooth version of CAM. 2;2. Please make sure you have purchased the Bluetooth version of CAM, and enable the “Use Bluetooth” privilege of the app.3. The CAM is connected to the network;
APP has not enabled the “location information” permission, please enable the “location information” permission.
CAM has three working modes:1. CAM will automatically record and store the video in SD after power on, without any network, when you view it, you need to take out the SD card and view it through computer;2. CAM itself will send out a WIFI signal, the cell phone connects to the WIFI signal sent out by CAM, and then add CAM in APP to view the CAM monitoring screen on the cell phone, but this kind of connection only applies to short distance, the open distance is up to 30 meters;3. CAM connects to the Internet without any distance limitation, and the cell phone can monitor the CAM monitoring screen in real time anywhere in the world.So even if there is no WIFI network, CAM can still view the monitoring screen through SD card or WIFI signal of CAM itself;
Without a Micro SD card CAM can only watch in real time, not store video in real time. If you want to save the recorded video, you need to load a Micro SD card.Tip: It is recommended to choose to use our official SD card to store data more stable.128GB SD card can store video files for about 20 days128GB SD card can store video files for about 20 days (According to the use environment, the same capacity of SD card storage length will be different. If the CAM is placed against a scene such as the ground or a white wall with few moving objects, the 128G memory stores about 40 days of video files. If the CAM is placed in a situation where there are more people walking around and the content of the screen is more mixed, such as a party scene, the 128G SD card will store about 10 days of video).
To prevent recorded videos from being leaked, CAM didn't turn on cloud storage to better protect user privacy.
For the safety of CAM recording video, we have deliberately handled the video data: 1. encrypted the video in network transmission. 2. CAM has deliberately turned off the cloud storage function. So please feel free to use it.
If the third party wants to see the monitoring screen, the following two conditions must be met:1. Download the “CAMDUCK” APP. 2;2. You need to know the WIFI account and password of CAM;Therefore, unless you take the initiative to tell others how to use it, the third party can not connect to CAM, please feel free to use it.