FAQ

1. Check whether CAM is powered off

2. Check whether the CAM connected router has changed its name or password

3. Check whether the network of the CAM connected router is normal

4. Check whether your phone is connected to the Internet

5. Restart the device. (May be the use of CAM power off, CAM start time is fast, but the router start slowly, resulting in CAM can not connect to the router, in this case only need to restart the camera)

6. Check whether the CAM is connected to the Internet. Inspection method:

Restart the CAM. If the blue light blinks to off, the CAM is not connected to the Internet. Reconfigure the network for the CAM.

If the blue indicator continues to light off, the CAM is connected to the Internet.

7, the above methods are not solved, please restore the product to the factory Settings, reconfigure the network.

1, the selected WIFI signal is unstable (if it is public WIFI, there will be no Internet)

2, enter the wrong WIFI password.

3, During the configuration of the network, the distance between the mobile phone, CAM and WIFI is too far. (During the configuration of the network, the distance between the mobile phone, CAM and WIFI device should be controlled within 2 meters, and there is no barrier between CAM and WIFI device.)

4. Check whether your phone is connected to the Internet. (Some phones don't actively switch networks)

5. Restore the CAM to factory Settings, exit the APP, and try again after a few minutes.

6, the above methods have not been solved, please change to other places with a network to try;

If the network cannot be connected, 99.99% of the cases are network problems.

In some states, the law requires consent from both parties. So the camera has no sound.

Please contact our customer service after confirming that the address used is compliant. We have similar products with audio replacement.

CAM works in three modes:

1. CAM automatically records and saves to SD after starting up, without any network, you need to take out an SD card to view through the computer;

2. CAM itself will send out a WIFI signal, the mobile phone connects to the WIFI signal, you can always view the CAM monitoring screen, but this connection method is only suitable for short distances, open distance within 30 meters;

3. CAM is connected to the Internet without any distance limit, and the mobile phone can monitor the CAM monitoring picture in real time anywhere in the world.

So even if there is no WIFI network, it can be connected through the SD card or the WIFI signal of the CAM itself.

No Micro SD card CAM can only watch in real time, can not store video in real time.

 If you want to save the recorded video, you need to load a Micro SD card. 

Note: It is recommended to choose a U3 or higher high-speed card. The 128GB SD card can store video files for about 20 days. The 128GB SD card can store video files for about 20 days. If the CAM is facing a scene such as the ground or a white wall, there are fewer moving objects, and the 128GB memory stores about 40 days of video files. If the CAM is placed in the case of more people walking around, the screen content is relatively complicated, such as the party scene, 128G SD card about 10 days of video storage).

Micro SD card storage full of hints. 

Note: When the Micro SD card is full, it will automatically overwrite the earliest video folder, and the videos that are needed will be stored on the computer in time.

The third party wants to view the product monitoring screen, must meet the following two conditions:

First, download the "CAMDUCK"APP;

Second, you need to know the WIFI account and password connected to CAM;

Therefore, unless you take the initiative to tell others how to use, otherwise a third party can not connect to CAM, please feel free to use.

While laws vary by jurisdiction, these types of cameras are legal in most areas of the US. 

Be sure that you are placing the camera only in areas where people wouldn't have an expectation of privacy. 

For example, common places to put a hidden camera would be a living room, dining room, kitchen, study or office, etc. Do not place any camera in areas like a bathroom, changing room, etc, where someone would expect privacy.